Please read these Terms & Conditions carefully before using this website or purchasing from Kleva Range®. By accessing our website or placing an order, you agree to be bound by the terms set out below.
1. Contract & Acceptance
By placing an order with Kleva Range®, you enter into a legally binding contract with us. Kleva Range® reserves the right to update or amend these Terms & Conditions at any time without prior notice. The version applicable to your purchase is the version in effect at the time your order is placed.
2. Prices, Payment & Ownership
All prices listed on this website are in Australian dollars and include GST unless otherwise stated. Ownership (title) of goods remains with Kleva Range® until full payment has been received.
We may offer payment plans through third‑party providers. If you choose a payment plan, you agree to the terms of that provider. Failure to meet payment obligations may result in fees, interest, or recovery action as determined by the provider.
3. Pricing Transparency & Recommended Retail Price (RRP)
To help you shop with confidence, Kleva Range® may display Recommended Retail Prices (RRP) on product pages as a benchmark for the quality and intended market value of our products.
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RRP refers to the manufacturer’s or supplier’s recommended retail price and is provided for comparison purposes only.
- The RRP may not be the price at which the product has been sold by Kleva Range® or other retailers in the recent past.
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Our Sale Price reflects the price at which Kleva Range® offers the product and may be significantly lower than the RRP.
While we take reasonable care to ensure pricing information is accurate:
- The RRP may not represent the prevailing market price in all regions.
- Any stated savings or discounts are calculated based on the displayed RRP at the time of promotion.
4. Orders & Acceptance
Orders placed on this website are not binding until accepted by Kleva Range®. Once an order has been accepted, it cannot be changed or cancelled.
Kleva Range® reserves the right to cancel or refuse any order at its discretion, including where pricing or stock errors occur.
5. Website Access & Accuracy
Access to this website is provided via your internet service provider. Kleva Range® is not responsible for any interruption, delay, or failure in website access.
While we make reasonable efforts to ensure that all information on this website is accurate and up to date, we do not warrant that content is complete, error‑free, or current.
6. Delivery
We aim to dispatch orders within 28 business days from receipt of full payment, unless otherwise stated.
Delivery is available Australia‑wide, excluding restricted postcodes as listed on our website. Delivery timeframes are estimates only and may vary due to circumstances outside our control.
7. Returns & Refunds
7.1 General Returns Policy
All products are covered by a minimum 30‑day return policy, unless otherwise stated on the product page. Some products may include extended trial or return periods. Please refer to individual product pages for specific details.
7.2 Change of Mind Returns
Change of mind returns are accepted provided that:
- The product is returned within the applicable return period
- The product is unused and in its original condition
- All accessories, packaging, manuals, and any free gifts are included
Shipping and handling fees are non‑refundable for change of mind returns.
7.3 Warranty Returns
If a product is faulty, damaged, or defective, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.
Warranty returns will be assessed upon receipt. If approved, reasonable return postage costs may be reimbursed, provided proof of postage is supplied.
Products returned under warranty are not eligible for change of mind returns outside the stated return period.
7.4 Return Requirements
When returning a product, please include:
1. Your full name
2. Order or invoice number
3. Reason for return
4. Contact phone number
Failure to include this information may delay processing.
8. Website Use & Intellectual Property
By using this website, you agree not to copy, reproduce, modify, distribute, or misuse any content without prior written consent from Kleva Range®.
All trademarks, logos, images, text, and other intellectual property displayed on this website are owned by or licensed to Kleva Range® and may not be used without permission.
9. Liability & Age Requirements
To the extent permitted by law, Kleva Range® is not liable for any loss, damage, or injury arising from the use of this website or any products purchased from it.
You must be 18 years or older to use this website. If you are under 18, you may only use the website under the supervision of a parent or legal guardian.
10. Privacy
Personal information collected through this website is handled in accordance with our Privacy Policy, which is available on our website.
11. Mobile Message Service Terms
If you opt in to receive SMS or mobile messages from Kleva Range®, you consent to receive transactional and promotional messages.
Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by following the instructions provided in the message (for example, replying STOP).
12. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
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