Fast Dispatch from Sydney & Melbourne

We know you’re excited to receive your order, so we work hard to get it out the door as fast as possible. We ship directly from our Sydney and Melbourne warehouses to ensure efficient delivery across Australia.

Same-Day Dispatch: Place your order before 11:30 AM (AEST) on any business day, and we’ll ship it out the very same day.
24-Hour Processing: All other orders are dispatched within 24 hours during standard business hours.

Shipping Rates

We calculate shipping costs at checkout based on your delivery address to ensure you get the most accurate rate.

Metro Areas: FREE SHIPPING on all orders over $59.
Standard Shipping: Rates for all other orders start from a flat rate of $6.95.
Regional Delivery: Due to courier fuel costs and service availability in remote areas, some regional zones may incur higher shipping fees. You can view the final shipping total by entering your postcode at checkout.

Delivery Timelines

Once your order has been dispatched, the following delivery windows typically apply:

Region	Estimated Delivery Time
Metro Areas	2 – 3 Business Days
Regional Areas	5 – 9 Business Days
WA & NT	7 – 14 Business Days

Note: While we dispatch quickly, these timelines are estimates provided by our courier partners.

Tracking Your Order

As soon as your order leaves our warehouse, you will receive a tracking link via email. We partner with Australia’s most trusted couriers to get your products to you safely:

Australia Post: 13 76 78
Couriers Please: 1300 361 000
Border Express: 1300 100 239

Frequently Asked Questions

What should I do if my delivery is past the expected date?

If your order hasn't arrived within the estimated timeframe, we recommend contacting the courier directly for the fastest update.

For Couriers Please: To reach a live agent quickly, say “Following up on a consignment” and stay silent when prompted for a tracking number.
For Border Express: Press 2, then press 2 again to speak with a representative.

Can I change my shipping address?

Because we aim for same-day dispatch, our warehouse team works fast. Please contact us via Live Chat immediately if you need to update your address. We can only make changes if the order has not yet been processed for shipping.

Do you ship internationally?

Currently, we only ship within Australia.

Can I ship to New Zealand?

While we do not ship directly to NZ, our official New Zealand distributor can help you with our core product range. You can contact them at 0800 008 009 for assistance with the Safety Slicer XL, Miracle Magnetic Dusters, Sumo Slicer, and Drain Cleaner.

Need further help?

💬 Live Chat
Chat with our support or sales team for immediate assistance during business hours.
Live Chat
📧 Email Support
Send us the details of your inquiry and our team will get back to you within 3-5 business days.
Email Us
📞 Product Enquiries
Ask more questions about a product you’ve got your eye on. Available 9am – 5pm weekdays.
Call (02) 9387 4100
📞 Customer Service
For anything about an existing / previous order, or if you just need a little extra help. Available 9am – 5pm weekdays.
Call (02) 9087 9640