Help & Support

Orders placed before 11:30 AM AEST on business days are dispatched the same day. All other orders ship within 24 hours from our Sydney or Melbourne warehouses.

We offer FREE shipping on Metro orders over $59. For all other orders and regional areas, shipping starts from a flat rate of $6.95 and is calculated at checkout based on your address.

• Metro: 2–3 business days.
• Regional: 5–9 business days.
• WA & NT: 7–14 business days.

We partner with Australia Post, Couriers Please, and Border Express. You will receive a tracking link via email as soon as your order leaves our warehouse.

Please contact us via Live Chat immediately. Because we dispatch orders rapidly, we can only update addresses if the order has not yet been processed by our warehouse team.

We currently only ship within Australia. For New Zealand inquiries, please contact our local distributor at 0800 008 009.

We offer a 30-Day Money Back Guarantee on most products. Items must be returned in their original packaging and condition. Please contact our support team to initiate a return.

Yes! We offer a 120-Night Trial on specific Super Sleeper Pro products (such as mattress toppers). This allows you to test the product in your own home to ensure it’s the right fit for you.

Standard products come with a 12-month manufacturer’s warranty. Select premium items include an extended 5-Year Warranty. Warranty details for your specific product can be found in the user manual.

If you believe your product has a manufacturing fault, please contact us via Live Chat or email with your order number and a photo/video of the issue so we can arrange a replacement or repair.

We accept Visa, Mastercard, American Express, PayPal, and Google Pay. We also offer "Buy Now, Pay Later" via Afterpay, ZipPay, and Laybuy.

Cancellations are difficult once an order is placed due to our fast 11:30 AM dispatch cutoff. Please contact us via Live Chat immediately, and we will do our best to stop the shipment.

A tax invoice is automatically emailed to you upon purchase. If you cannot find it, please contact support with your order number, and we will resend it.

For all product-specific help, including downloadable PDFs, ebooks, and video tutorials, please visit our Product Information Hub.

We recommend checking the Product Information Hub page first for troubleshooting tips. If you still need assistance, our team is available via Live Chat.