KLEVA RANGE® offers a 30-day returns period, some products may have an extended return period please view product page. For returns due to a change of mind, you will be responsible for all shipping costs. Products returned under warranty or 30-day returns period, the product or offer must be returned in full including any accessories or free gifts. To identify order return, we require your full name, order number and reason for return noted in your package, we also recommend that you return your items using a tracked postal service and keep a record of the return tracking number and postage receipt. We do not take responsibility for any items returned to us that are lost in transit without a valid tracking number and postage receipt.

Refunds will be processed back onto the original card or payment method used to place your order. In the event a refund cannot be returned to the original card or payment method, a credit note for the full order value will be issued with a 12-month expiry.

KLEVA RANGE® reserves the right to refuse any parcels that arrive ‘COD’ or have ‘More to Pay’ stamped on them. Any parcels received with these, will be deducted from your refund. Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods.

KLEVA RANGE® offers a warranty on repairs or replacements, should your product become faulty within 12 months from the date of purchase, we will repair the product free of charge. Some products may have an extended warranty period which will be outlined on their product page. For products that become faulty or damaged, basic product troubleshooting will be carried out with you before a return is initiated, we may also require for you to return the products to us to be assessed.

When a product is returned under warranty, KLEVA RANGE® will assess the damaged item and refund your postage and handling costs provided your product meets the warranty requirements and you have a copy of the return postage receipt.

If you find that the product is missing parts, defective, or damaged during manufacturing after it arrives, please take clear photos, or video of the issue and contact us as soon as possible, preferably within 5 days of receiving your delivery.

If you need to return or replace your product, please contact one of our friendly customer service representatives on 02 9387 4100 to discuss the process moving forward or alternatively email your enquiry to support@klevarange.com.au

Any products returned to us without the required information enclosed within the package and a returns approval authorised by a sales representative may result in a replacement or refund not being granted.

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Sympler Super Sleeper Pro® Mattress Topper customers have a 120-day return period. 

Within 120 days of purchase if for whatever reason you are not completely satisfied with your Sympler Super Sleeper Pro® Mattress Topper, please contact one of our friendly customer service representatives on 02 9387 4100 to discuss the process of the return.

To be eligible for a return you must have been sleeping on your topper for 14 days before you can initiate the return. It takes some time for your body to adjust to a new bed so this is why we ask you to trial it for at least 14 days. 

You are not eligible for a refund if you have ordered the incorrect size. Furthermore, if the mattress or topper has been damaged or stained to the extent that we are unable to donate it to charity, you will not be granted a refund.

Please note that if you use the mattress for its intended use without damage or stains you will still be eligible for a refund within 120 days of delivery.