Our Money Back Guarantee

We want you to love your purchase. If things don’t go quite as planned, we offer a straightforward return process. Whether it’s a change of mind or a technical issue, we’ve got you covered.

• 30-Day Money Back Guarantee: Standard across our core range.
• 12-Month Minimum Warranty: Protection against manufacturing faults.
• Australian Support: Our local team is here to help you with any concerns.

Change of Mind Returns

If you decide a product isn't right for you, we offer a 30-Day Money Back Guarantee for most items.

• Eligibility: To be eligible for a return, your item must be in its original packaging and include all accessories and manuals.
• Hygiene Note: For health and safety reasons, personal care items and opened bedding products cannot be returned for change of mind.

Product Specific Return Windows

For specific return windows and a full list of brand-specific money-back guarantee periods, please refer to our Product Warranty & Guarantee Periods page.

For Mattress Toppers, we recommend a 14-night adjustment period to allow your body to get used to the new support level before requesting a return.

Warranty & Faulty Items

All products come with a 12-month warranty as standard. Selected premium products feature an extended 5-Year Warranty.

If you believe your product is faulty:

1. Stop use immediately to prevent further issues.
2. Contact our team with your order details and a brief description (including a photo or video) of the fault.
3. Resolution: We will provide a repair, replacement, or refund in line with Australian Consumer Law.

How to Return Your Item

To ensure your refund or exchange is processed quickly, please follow this 3-step process:

1. Get an RA Number: Contact us via Live Chat to receive a Return Authorization (RA) Number.
2. Label Your Parcel: Clearly display the RA number on the outside of your package. Note: Returns sent without an RA number or contact details may face significant processing delays.
3. Ship It Back: We recommend using a trackable shipping service.

Important: We do not accept Cash on Delivery (COD) parcels. These will be rejected at our warehouse and returned to the sender.

Refunds & Exchanges

Processing Time: Once our warehouse receives and inspects your return, please allow 3–5 business days for your refund to be processed.

• Method: Refunds are issued to the original payment method used during your purchase.
• Exchanges: Need a different color or model? Contact our team and we can facilitate an exchange for you.